Santa Cruz Standard

The VA Palo Alto Health Care System, subsidiary 640GA in Capitola, California, scheduled 153 pending appointments during the period ending July 1, according to data collected from the U.S. Department of Veteran’s Affairs.

Of the total number of appointments, 147 had a wait time of 30 days or less (96.1%) and six appointments (3.9%) were scheduled more than 30 days out.

A study published in the Journal of the American Medical Association (JAMA) in January 2019 reported that wait times for new appointments at VA health care facilities were similar to or better than wait times at private-sector providers between 2014 and 2017.

The Government Accountability Office (GAO), however, released a report in July 2019 that cautioned that the VA's data-tracking system only captures part of the appointment process and fails to account for the time that it takes the VA to enroll veterans in its health benefits program.

The VA explains on its website that when veterans apply for benefits, they are assigned to one of eight priority groups, with those who need immediate care due to service-related disabilities placed in higher priority groups. Veterans who do not have service-connected disabilities and earn a higher income are placed in the lower priority groups.

Facility Code	Location	Total Appointments Scheduled	Appointments Scheduled 30 Days or Less	Appointments Scheduled More than 30 Days
640	Palo Alto	12,532	11,356	1,176
640HC	Monterey	3,891	3,715	176
640A4	Livermore	3,430	3,050	380
640BY	San Jose	2,191	1,977	214
640HB	Modesto	1,779	1,704	75
640HA	Stockton	1,504	1,374	130
640A0	Menlo Park	1,128	1,031	97
640GB	Sonora	593	573	20
640GC	Fremont	368	355	13
640GA	Capitola	153	147	6

Source: U.S. Veteran's Administration